Our normal policy is 3 days to pack after receiving your order (even if you choose Priority Delivery, we need at least 3 days to pack, which is standard in our industry, but some orders may take a week or even longer due to shipping). pandemic.
Please understand that we are living through extremely difficult times due to the Covid19 pandemic; These are very difficult and unique circumstances, we are doing our best to ship everything on time, but some situations are out of our control on many levels:
Sometimes the inventory on our website may not be updated. Some items are selling out quickly and vendors are running out of inventory. We have a very large product inventory - about 6,000 different items in our store and keeping track of what we sell every day is an impossible task right now, on top of all this most of our vendors are closed It's running out of stock inventory, as there has been a complete stop to imports since even before the pandemic.
Lastly, we are trying to fulfill orders quickly, but cannot guarantee fast delivery. USPS has informed us that they have delays as well due to the pandemic.
If you choose to reject an order from Botanica Nena, you are responsible for the original shipping charges, any taxes and/or customs fees incurred with the shipment, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
International buyers are responsible for any customs fees, licenses and import duties in the country of destination, fees In some countries a license is required to import wooden articles, herbs, seashells, and products made from seeds, grains or with animal parts. In some others, these products are not allowed. Please check with your customs broker, we are not responsible for and cannot predict such laws in every country we ship to.
OUT OF STOCK PRODUCTS
We are proud to have the most complete religious store both in our location and on the internet and a fully organized inventory system. However, due to volume, the sheer number of items we carry, and circumstances beyond our control, in some rare cases, some items may not be available in stock. We will refund your money for the value of those items immediately instead of having them pending shipment. We will email you if that happens before we ship your order.
ORDERS DAMAGED IN TRANSPORT
In the event that the received packages are damaged during transport or in the event that the order has arrived incomplete, the driver of the courier company must mark this on your delivery sheet before you. sign the order as received, to file a claim with the carrier.
Please keep the packing material for inspection by the carrier. No damage recovery can be done without these items. We pack merchandise very carefully, we use 3/4" thick bubble wrap for delicate items such as china and earthenware and double wall boxes, and regular bubble wrap for the rest. It is important to immediately check that you received all items listed as shipped in the order before discarding the packaging If you see that an item and/or components are missing, you must file a claim within 5 days of receipt of the order.
All sales are final and Return Merchandise is not accepted unless authorization has been given. All claims must be made within 5 days from receipt of order. There is a 15% restocking charge on each order unless the fault or error is ours. Shipping fees will not be refunded unless it is our fault or error and authorization has been given. Please open packages immediately and inspect for damage or missing items. If your order has been processed request to cancel the order before it ships, there will be a 15% restocking fee.