Refund policy

We have a 7 day return policy which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at botanicanena@gmail.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

You can always contact us for any return questions at botanicanena@gmail.com.

damage and problems

Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, please take a photo of the packaging and damaged items, and if you receive the wrong item, so we can assess the problem and correct it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishables (such as food, flowers or plants), personalized products (such as special orders or personalized items). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.

exchanges

The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

refunds

We will notify you once we have received and inspected your return and let you know whether or not the refund was approved. If approved, you will be automatically refunded to your original payment method. Remember that your bank or credit card company may take some time to process and post the refund as well.